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Customer Service

Blue Diamond Online Store Customer Service

At Blue Diamond® Growers, our goal is to make your shopping experience easy, safe and completely satisfactory. If you have a question, you may find the answer you're searching for below:

 

 

Store Locations

Please stop by and visit one of our Blue Diamond Nut & Gift Shops.
 

Sacramento

Blue Diamond Nut & Gift Shop
1701 C Street
Sacramento, CA 95811
(916) 446-8438
 
Hours of Operation:
Mon-Fri: 9:30am 5pm
Saturday: 9:30am 4pm
Sunday: Closed

Modesto

Blue Diamond Nut & Gift Shop
4800 Sisk Road
Modesto, CA 95356
(209) 545-6230
 
Hours of Operation:
Mon-Fri: 9am 5pm
Saturday: 10am 4pm
Sunday: Closed

Chico

Blue Diamond Nut & Gift Shop
703 Miller Avenue
Chico, CA 95928
(530) 895-1853
 
Hours of Operation:
Open Wednesday & Friday only: 10am 5pm
Seasonal Hours may vary please call


Contact Us

Any questions? If you could not find the information you needed, we encourage you to contact us with your questions or comments regarding shopping online.

  • By Telephone: (800) 987-2329
    Our Customer Service Representatives are ready to assist you Monday-Friday 7:30am - 3:30pm Pacific Time, excluding holidays.
  • For Returns
    Each Blue Diamond® Growers purchase comes with return instructions. If you have questions regarding returns, please refer to our Return Policy or contact one of our Customer Service Representatives.


Return Policy

At Blue Diamond® Growers, we are committed to quality and customer satisfaction. We will refund, replace, or exchange any item within 30 days of its purchase date.

Pack the item in its original box or one similar. Adhere the Blue Diamond® Growers prepaid US Postal Service label (which is found on the back of the packing list) to the box. Take the box to a United States Post Office.

In the case of a return, we refund the purchase price of the item back to your credit card. Delivery charges will be refunded for shipment errors made by Blue Diamond. Your refund may take longer to process during holiday shopping seasons.

Should you have any questions regarding the return of an item, please contact a Customer Service Representative at 1-800-987-2329.
 


Shipping Policy

For your convenience, we offer a variety of shipping options via United Parcel Service (UPS). UPS is a traceable service. All deliveries must be made to a physical address (no P.O. Boxes or APO/FPO).
 

Note: All shipments are from Sacramento, CA.

Transit Times

Orders will be shipped by the next business day. If you're trying to estimate when a package will be delivered, consider the following:

  • credit card approval must by received prior to processing
  • orders will be shipped by the next business day
  • deliveries are made Monday through Friday
  • UPS does not pick up or deliver on holidays
  • deliveries to some remote locations could take extra time
  • special rules may apply during holiday seasons

Shipping Destinations

We ship within the United States to all 50 states and the District of Columbia. At this time, we do not ship to the following addresses or locations:

  • Post Office boxes
  • APO/FPO addresses
  • U.S. territories and protectorates
  • International destinations

Approximate Delivery Times

In counting delivery days, you should count business days only. We will notify you by e-mail of any delays in your order.

  • UPS Ground Service
    • 1-6 business days (see map below) in the 50 states and the District of Columbia. [note: Ground Service may not be available for all of Hawaii and Alaska].
  • UPS USA 2nd Day Air Service
    • Orders shipped on Thursday will be delivered on Monday.
    • Delivery to all 50 states and the District of Columbia.
  • UPS USA Next Day Air Service
    • Orders shipped on Friday will be delivered on Monday.
    • Delivery to all 50 states and the District of Columbia.
UPS Ground Service
  • Orders shipped on Thursday will be delivered on Monday.
  • Delivery to all 50 states and the District of Columbia.
  • UPS USA 2nd Day Air Service
  • Orders shipped on Thursday will be delivered on Monday.
  • Delivery to all 50 states and the District of Columbia.
  • UPS USA Next Day Air Service
  • Orders shipped on Friday will be delivered on Monday.
  • Delivery to all 50 states and the District of Columbia.
  • The following map shows the approximate shipping times for orders sent via UPS GROUND:
    UPS Approximate Shipping Times

    Shipping Confirmation

    You will receive two e-mails following the placement of your order:
    1. the first confirms that your order was received
    2. the second confirms the shipment and will include an order tracking number

    Tracking Your Order

    If you are interested in finding out the status of your order or want to track your shipment, just access the tracking link we send you by e-mail. This will connect you to the UPS shipping site and show you the status of your delivery.

    You may also contact one of our Customer Service representatives at customerservice@bdgrowers.com or call toll-free at 1-800-987-2329, Monday-Friday, 7:30am - 3:30pm Pacific Time, excluding holidays. Please have your order number (found in your order confirmation e-mail) or tracking number (the number e-mailed to you once your order is shipped) available.